R&A Electronics Limited

Subtitle

  • R&A Electronics Ltd.
    Choose us for IT Solution in and out side Tanzania
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Registration Details.

Registered Name: R&A Electronic Limited

Certificate of Incorporation Number: 132749

Date of Registration: 25th – 01- 2017

TIN: 135 – 279 – 552

Licenses

Business License Number: B2681806

CRB – Registered as Selling, Supplying and repairing Electronics Equipments.



Products and Services


Sales and Supply of electronics equipments like

Pcs, Laptops, Computer Accessories

LAN and WAN Solutions

Data Center Solutions

IT Security Solutions

Outsourced IT Support

Electronic Queue Management Systems


 Directors

Athuman Mchomvu

Rahma Mchomvu


Vision and Mission


Vision

To provide life changing solutions for better life through information technology.


Mission

To build a brand name that creates shareholder value, customer obsession, staff admiration and friendly environment in East and Central Africa as well as outside Africa.


Quality

To achieve sustained, profitable growth by practicing continual improvement in providing customer-centric, qualitative ICT Solutions and Services on time.



Growth

Since becoming fully operational in 2017, R&A electronics Limited has enjoyed sustained growth as a result of the ever-increasing confidence that our customers have placed in us over time. The company has grown exponentially both in terms of Revenue and Professional Staff.

Vendor Partnerships and Certifications

Technical competence is a vital ingredient for the successful implementation of any solution and we have strived to earn the highest certifications and levels of partnerships from manufacturers whose solutions we implement and support.

Some of our partnership levels and certifications include:

  • Microsoft Certified Gold Partner
  • Huawei Gold Partner
  • HP Gold Partner
  • Cisco Premier Certified Partner ( SMB Partner, Advanced Routing and Switching Partner, Express Unified Communication Partner)
  • Cyberoam High Growth Partner
  • Kaspersky Authorized Reseller
  • EMC Velocity Partner
  • VMware Solution Provider – Professional


We are also registered with the following regulatory bodies:

  1. The Contractors Registration Board as a Class One Specialist Contractor in Telecommunications, ICT and Security Systems.
  2. Tanzania Communication Regulatory Authority License in Installation and Maintenance of Electronic and Communication Equipment.
  3. ISO 9001: 2008 Registered Company.


Awards

The following are some of the awards we have received:

  • Sales Partner of the Year (2017) in Tanzania for Cyberoam, the Leading Unified Threat Management Appliance.


Products and Services

We are specialized in providing both hardware and software solutions for network administration and  monitoring both for LAN and WAN.

We have rich experience in providing effective solutions that make sure that customer gets good return on investment in full range of triple play traffic (data, voice, video) with tools that can give best results in:

• Monitoring Network Performance
• Analyzing bandwidth usage trends and planning your network capacity
• Monitoring and troubleshooting VOIP quality of service

Automating network confi guration management
• Improving application availability through WAN optimization
• Real time protection from blended threats that include virus,  spam, malware, phishing, pharming
• Identity based visibility and Security

We have partnership with the following product
manufacturers in providing traffic management solution.

• Kaspersky Lab

  • HP
  • Dell
  • Lenovo
  • Cisco
  • Microsoft ink
  • Mac


ICT SUPPORT

The operational efficiency of an organization's IT infrastructure depends much on the quality of IT Support they receive.


Outsourced IT Support and Preventive Maintenance

The operational efficiency of an organization's IT infrastructure depends much on the quality of IT Support they receive. The size of some organizations may make it uneconomical for them to have an in-house IT Department to support them while on the other hand, some organizations are huge to the extent that managing their in-house IT Support as well as doing their core business becomes cumbersome.

With a presence in more than 10 regions in the country and having a staff that is fully certified in supporting business IT needs has placed us at a natural position to be able to provide full IT support to organizations across business verticals like banking, government institutions, manufacturing, telecommunications and health institutions to name just a few.


The advantages of outsourcing IT Support services to SoftNet include:

  • Reduction in operating overhead due to a decrease in staff salaries and statutory payments, office space, equipment purchase, training needs and other costs that will be effectively borne by the Service Provider through economies of scale.
  • Access to a wider pool of ICT expertise at a lower cost.
  • Increased efficiency in service delivery.
  • Easy upward or downward scalability of IT Support services with no impact on payroll costs.
  • Predictability of ICT Support costs due to relatively fixed rates over time.
  • Guaranteed support with standby coverage during sickness, leave e.t.c


Our customers have a choice of among three ICT Support Models:
     1. Onsite Outsourced IT Support
     2. Contractual SLA - based IT support
     3. Preventive Maintenance


HARDWARE/SOFTWARE

When it comes to the installation, configuration and commissioning of new hardware and software systems, experience and a proven track record counts. From needs analysis to installation and integration with the existing systems everything needs be flawless. Missteps are costly and doing it right the first time has always been our way of doing business.

We are certified by the Vendors whose products we install and support. Our Certifications and Partnerships include:

  • Cisco Premier Certified Partner.

        - SMB Partner
        - Advanced Routing and Switching Partner
        - Express Unified Communication Partner

  • Microsoft Certified Gold Partner.
  • HP Gold Partner.
  • Dell Registered Partner.
  • Huawei Gold Partner.
  • APC Registered Partner.
  • Cyberoam Authorized Partner.
  • Kaspersky Authorized Reseller.
  • EMC Velocity Partner.
  • VMware Solution Provider – Professional.


We are registered with internal and external regulatory boards. This means we meet and maintain the required standards and we uphold their ethics and regulations. These bodies include:

  • ISO 9001:2008.
  • The Contractors Registration Board as a Class One Specialist Contractor in Telecommunications, ICT and Security Systems.
  •  Tanzania Communication Regulatory Authority License in Installation and Maintenance of Electronic and Communication Equipment.


Systems we install and support include but are not limited to:
     1. Servers, Desktops and Laptops
     2. Antivirus and other Security Solutions
     3. Power Backup Systems
     4. Directory Services and Messaging Solutions


NETWORKING

Networks provide the backbone of the day to day business communication and collaboration. Even the best ICT equipment will fail if the underlying network infrastructure is not sound.


We have a rich experience in:

  • Structured Cabling
  • Routing and Switching
  • Wireless Solutions
  • Network Security solutions

Our vast experience in both the active and passive components of the IP Network offers us the ability to provide a wealth of solutions ranging from wired, fiber optics, wireless and hybrid networks that support triple play i.e data, voice and video.


We have had hands-on experience in delivering cost-effective network setups for Corporate, SMEs, Banks, Telecoms, Government and Higher Learning Institutions, with the scale of work ranging from industrial-size networks, multi-storey office buildings, Single floor units, remote office/branches to small home and office networks.


Our services include: LAN/WAN design, installations, upgrades, migrations, support and relocation services, Voice/Data/Video cabling installations (CAT5, CAT5e, CAT6, Multimode and single mode fiber), Remote Office Connectivity design and Installation, Router and Switch design, configuration and implementation, Integrating new and legacy systems among others.


Network Management Tools

We are specialized in providing both hardware and software solutions for network administration and monitoring both for LAN and WAN. We have rich experience in providing effective solutions that make sure that customer gets good return on investment in full range of triple play traffic (data, voice, and video) with tools that can give best results in:

  • Monitoring Network Performance
  • Analyzing bandwidth usage trends and planning your network capacity
  • Monitoring and troubleshooting VOIP quality of service
  • Automating network configuration management
  • Improving application availability through WAN optimization
  • Real time protection from blended threats that include virus, spam, malware, phishing, pharming
  • Identity based visibility and Security

We have partnership with the following product manufacturers in providing traffic management solution.

  • Bluecoat
  • Manage Engine
  • Cisco
  • Cyberoam

    • TELEPHONY

Telephony Solutions and Products
Effective and affordable communication and collaboration is a must for today’s organizations to thrive. We at SoftNet know that telephony solutions should be able to address today’s business complexities like global operations, mobile workforce, information overload, budget constraints e.t.c. Using telephony technology from global technology leaders like Cisco, Huawei, Panasonic, Digium and Xorcom, we are able to deliver and support robust telephony systems tailored to our clients specific needs.


PaBX and Unified Communication
In addition to the standard telephone number and email address, unified communication offers Chat, Video, Voice, Data, Mobility, Directory and Prescience features that simplify the process of communication and hence optimizes business procedures and boost human communication.


IP Telephony
By going the way of the IP Phone/integrating voice into their network, our clients are able to realize cost savings on their telecommunications service charges and a decrease in the costs typically associated with telephony.


Advantages usually enjoyed by clients who switch to IP-based telephone systems include: cost savings over the traditional PBX due to the easy adding of additional phone lines, elimination of telephone wires and the associated trunking, providing secure, reliable, scalable communication that takes advantage of the existing LAN and WAN infrastructure.


Call Center Solutions
Maintaining a clear communication channel with clients is critical to the long-term success of any business. Customer loyalty to an organization is directly proportional to the quality of communication that exists between the business and its customers. We assist our clients forge strong communication links with their customers by providing call center solutions that assist organizations get closer to those they serve.


In developing Call Center Systems, we base our solutions on the Aheeva Asterisk Contact Center solution which offers a powerful tool for building call center systems, and include everything you need to create a state-of-the-art call center, such as support for call queues, recording, outbound, IVRs, live monitoring and reporting. The Asterisk Contact Center Solution also offers flexibility in the event that there is a need to scale as the business grows.


SERVICE MANAGEMENT

Customer Management Solutions
Customer experience that goes beyond a customer’s expectations creates good customer service. With the current market place being rampant with copy-cat competition, businesses are turning to more subtle means of enhancing the way they do business and hence help them remain relevant in today’s marketplace. Technology-backed customer service management will go a long way in helping organizations retain their customers and expand their client base


Electronic Queue Management Systems
Take your customer flow management to a whole new level using our electronic queue management solutions.Our queue management solution is designed to help you create a service delivery environment where customers can enjoy a memorable experience resulting into the highest level of customer satisfaction, consequently, increasing customer loyalty to your brand. This solution is ideal for organizations that encounter customer flow at their premises e.g. banks, hospitals, embassies, Telecom Service Centers, Government Institutions, and Retail Outlets among others.


The queue management solution we offer is equipped with both video and audio components which offer high flexibility in terms of language selection and media content management. This will allow in-store promotions and better customer management, hence leaving your clients delighted, empowering your employees and keep management up-to-date on customer service levels.


Our queue management solution is ideal for eliminating waiting-area problems such as:
     1. Unorganized waiting areas
     2. Very long and slow-moving customer queues
     3. Increased employee idle time
     4. Frustrated customers due to unfair service
     5. Lack of the ability to offer unique customer experience
     6. Lack of service performance monitoring.


We also offer other technological solutions that enhance Customer Service experience like:
     1. Customer Relationship Management Systems (CRM)
     2. Customer Feedback System (CFS)


LAN and WAN Solutions

Networks provide the backbone of the day to day business communication and collaboration. Even the best IT equipment will fail if the underlying network infrastructure is not sound.

We have a rich experience in providing both LAN and WAN solutions ranging from wired, fiber, wireless and hybrid that supports triple-play, i.e. data, voice and video. We also provide necessary tools to assist our clients monitor the performance of their LAN and WAN installations. Our LAN and WAN Solutions may be categorized into Switching and Routing, Network Management and Structured Cabling.


Data Center Solutions

Data Centers house the processes, technologies and tools needed to ensure organizational data is always accessible 24x7 and at the required throughput. To achieve such levels, careful planning, designing, implementation, testing and support has to be handled by professionals who possess a proven track record in delivering such solutions. Our technical team is well versed in the technology involved and has had extensive hands–on experience in delivering state-of-the-art data center solutions.


Call Center and Telephony Solutions and Products

Maintaining a clear communication channel with clients is critical to the long term success of any business. Customer loyalty to an organization is directly proportional to the quality of communication that exists between the business and its clients. We provide Call Center and Telephony Solutions that assist organizations get closer to those they serve. Using telephone technology from global technology leaders like Cisco, Huawei, Panasonic, Digium, Xorcom and Aheeva we are able to deliver and support robust telephony systems tailored to specific client needs.


IT Security Solutions (CCTV & Door Access, Security Camera)

Security threats to an organization’s IT infrastructure have grown to become pervasive and very complex in nature. The potential of attack and sabotage has evolved from external threats to also include internal threats as attackers explore new avenues of perpetuating their malicious deeds. Using leading IT Security Products, we assist our clients to secure their work premises and surrounding environment.


Electronic Queue Management Systems

We have provided Queue Management Solutions that have assisted organizations solve problems such as:

  • Unorganized waiting areas.
  • Increased customer waiting time.
  • Increased employee idle time.
  • Frustrated customers due to unfair service.
  • Failure to monitor service performance of a remote branch/office.
  • Unable to deliver a unique customer experience that may give your organization a competitive edge.


Other Solutions we provide include:

  1. Automatic Electrical Power Backup Systems to provide clean power in case of loss of mains electricity or generator power.
  1. Supply, Installation, Configuration and Maintenance of Anti-virus solutions, Printers, PCs , ERP and CRM Solutions
  1. IT Staff Training
  1. Core Banking Systems
  1. Software development and maintenance
  1. Web designing and implementation
  1. System Development and System Implementation and Support


Our Team

The R & A Electronics Limited Team comprises more than 10 IT Professionals with a wealth of academic and professional certifications such as CCNP, CCNA, MCSE, MCP, ITIL and so on.

We at R & A Electronics Limited know that technical competence is a vital ingredient for the successful design, implementation and support of solutions for our clients and we strive to earn the highest accolades from the vendors whose solutions we implement.

Our diverse skills matrix shows the commitment we have put towards attracting and retaining qualified and experienced staff. This advantage is passed on to our clients in the form of timely project delivery that meets clients technical needs as well as time and budget constraints.


Head Quarters

R & A Electronics Limited

Mlimani City SamjomaRoad / Ubungo -Dar es Salaam

Inside Mlimani City Shopping Mall, Room 53c opp  NBC Bank